Updates from The Brown Cookie Co
*Privacy Policy*

Notes on Privacy

We'd like you to know that we take your information seriously and pride ourselves on doing what's necessary to keep us and our extended family and patrons safe. The Wix platform we use seems to think the same way. To further clarify what is covered by our current use of this platform, including the data that is obtained by the company to conduct business, please see the following long paragraphs that contain additional information on the subject. Feel free to take a cookie break as you scroll through reading about cookies.

The Brown Cookie Co uses the Wix platform. While using this platform, Wix receives, collects and stores any information you enter on our website or provide us in any other way. In addition, the following is also collected: the Internet protocol (IP) address used to connect your computer to the Internet; login (if applicable); e-mail address; password (if applicable); computer and connection information and purchase history. We and/or Wix may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information- collected by Wix solely for purchase completion and not saved by The Brown Cookie Co), comments, feedback, product reviews, recommendations, and personal profile. This helps us know how to do better and learn what it is you like about our site.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, telephone number and email address. Your personal information will only be used for the specific reasons noted in the previous section. 

Why do we collect the noted personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide you with ongoing customer assistance and technical support (if applicable);

  3. To be able to contact you with general or personalized notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services, including baking more cookies; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

The Brown Cookie Company is currently hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our goodies and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Basically, we don't have your credit info, but get notice when you pay. We aren't the platform and we aren't the credit collectors, we just love, bake and send:0) Isn't life grand?

How do we communicate with our natural cookie fans?

We may notify you regarding your order, account, to troubleshoot problems with your order or our website, to resolve a dispute, to collect payment for your goodies, to ask your opinions through surveys or questionnaires, to send updates about our company and new tasty treats, or as otherwise necessary to contact you. This includes following applicable national laws and any agreement we may have with you. We may contact you via email, telephone, text messages, postal mail and/or ESP or ESPN (kidding, only ESP).

How do we use cookies and other tracking tools?

Per Wix, the platform uses cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

If we use third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

For more information, please feel free to review further via this website: http://www.allaboutcookies.org/

You can follow the steps within the noted site to remove applicable cookies from your computer too. Sorry, these aren't edible.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at thebrowncookieco@gmail.com, nadia@thebrowncookieco.com or via the contact us link on our website. Since all we keep within the business is you name, address and purchase order information, removing that data should be a breeze. We'd let you know otherwise, however. 

What about changes to the policy?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect as soon as posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Have questions or want to update your contact information?

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at at thebrowncookieco@gmail.com or via the contact us link on our website. We'll take care of your concern best we can. If we can't, we'll obtain guidance from one who knows more than we do on the subject.

Wow, that was a lot of reading! We hope we were able to make the policy notice as clear as batter:0). We're neither lawyers nor computer geniuses, but we did our best and will continue to do so as we keep growing in this good food business, with the help of our peeps.

 

Thanks a lot, natural cookie fans!